About the Role
As Assistant Manager – Control Tower, you will act as the central nerve system for live operations—ensuring all shipments move as planned, exceptions are flagged and resolved quickly, and SLAs are met consistently. This is a critical coordination role involving live tracking, team coordination, issue management, and reporting for on-ground operations across cities. You’ll work closely with delivery partners, city teams, and customer service to ensure a smooth delivery experience every hour of the day.
Key Responsibilities:
Monitor live shipments and delivery timelines across all operational zones
Manage real-time exceptions: delays, failed deliveries, route diversions, or rider escalations
Act as first-level responder for delivery failures and service disruptions
Coordinate with city ops, rider managers to resolve issues swiftly
Escalate chronic or repeated issues and help design systemic solutions with the central team
Track rider and order movement using internal dashboards and GPS systems
Share daily key performance reports with relevant stakeholders
Support special campaigns, high-load days, and ensure readiness of control tower ops
Assist in automation and tech-product improvement by sharing on-ground insights
Requirements
2–4 years of experience in control tower, dispatch monitoring, or logistics coordination
Familiarity with delivery management systems, routing, and real-time dashboards
Excellent communication and coordination skills across distributed teams
Strong attention to detail and ability to multitask under pressure
Comfort with MS Excel, Google Sheets, and ticketing/tracking tools
Proactive problem-solver who can own live issues end-to-end