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Terms and Conditions

At PiknDel, we aim to provide customers with access to servicemen, to carry out the service specified below, in a timely and hassle-free manner. On booking services the following terms and conditions are accepted and agreed to by the customer

Interpretation & General

"Client" is the person, firm, company or organization for whom pikndel has agreed to provide the Services in accordance with these conditions; "Contract" is the Contract for the facilitation of Errand Services which shall be governed by these conditions; "Services" means the Errand Services to be provided by Pikndel to or for the Client; "Charge" means the Charge payable by the Client to Pikndel as notified by PIKNDEL from time to time.

Pikndel shall be entitled to alter and vary these conditions from time to time without any liability to the Client. It is the Clients responsibility to check these pages periodically for any updates.

Pikndel's working hours are 9am-7pm, Monday to Sunday. Where Pikndel is required to provide Services outside of these hours, Pikndel shall be entitled to make an extra Charge to the Client for this reason, and the same shall be notified to the Client ahead of time. Outside normal hours, the Client may reach Pikndel by telephone, voice, or e-mail. Pikndel will respond to all messages left by the Client as soon as possible.

Telephone calls between Pikndel and the Client may be recorded and monitored from time to time.

Supply of the Services

Pikndel shall provide the Services to the Client subject to these Conditions or such other conditions as may be agreed between Pikndel and the Client.

The Service permits the Client to instruct Pikndel to facilitate errands for or on the behalf of the Client. This may involve the pick up and/ or delivery of personal or other items or goods. Pikndel does not currently provide the broad spectrum of services as mainstream lifestyle management companies, and therefore reserves the right to decline to facilitate requests requiring non-specialist errand running skills. Pikndel may also decline to run an errand, which it deems immoral or unlawful.

The turnaround time for normal errands (errands requiring no waiting, within Pikndel area of coverage, not encumbered by other agreements e.g. specified? time-bound? and urgent?) will be decided by Pikndel Team. However Pikndel intends to facilitate all errand requests within the same working day, if Pikndel has received such request by the errand reception-cut-off time. Requests received after reception-cut-off time may be facilitated the following working day.

Where Pikndel is unable to run any errands it will inform the Client as soon as is reasonably possible.


Subject to any special terms agreed, the Client shall pay Pikndel the Charge and any additional sums agreed between Pikndel and the Client for the provision of the Services.

Pikndel shall be entitled to vary the Charge from time to time and shall communicate any such changes to the Client before any payment is made.

Pikndel shall be entitled to invoice the Client for any incidental costs incurred during the facilitation of the Client's request, including costs from unexpected delays, toll charges etc.

All payments made to Pikndel via Credit Card transactions are liable to a handling charge. This handling charge is added to the total sum owed to Pikndel by the Client.

All quotations given and charges mentioned will be exclusive of Service Tax unless otherwise stated.

The Charge and any additional sum due shall be paid by the Client (without any set off, counterclaim or other deduction) in advance.

A late payment penalty of the total invoiced charge will be payable to Pikndel if payments not received by Pikndel. The applicable Charges will be based upon the characteristics of the courier/parcel/shipment actually tendered to us. If you dispute any Charges you must let Pikndel know within thirty (30) days after the date that Pikndel bills your payment instrument. We reserve the right to change Pikndel rates. If Pikndel does change any of its rates, Pikndel will post the new rates to the Service, effective as of the posting date. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount.

Shippers/Consignors are responsible for providing accurate and complete shipment information to Pikndel, including service selected, number, weight, and dimensions of shipments. If any aspect of the shipment information is incomplete or incorrect as determined by Pikndel in its sole discretion, Pikndel may adjust Charges at any time.

The price quote displayed in the Service, either on the Site or in-app, for your particular courier/parcel/shipment requirement (hereinafter? Quote?) is an estimate and not the exact price or the final price that you will be charged. The exact charges finally applicable to you will be based on the actual weight and dimensions of the courier once in the final packed state.

The Quote is for your reference to know the approximate cost you will incur. The Quotes are produced through Pikndel's statistical analysis of shipment data of items similar to the item you are requesting to be shipped. The Quotes showed to you are inclusive of all taxes, charges, and fees applicable for the shipment.

Client's Responsibilities

Services provided by Pikndel are provided expressly for the Client or any person or group named by the Client to receive the Service.

The Client shall not request of Pikndel to run errands which are immoral or unlawful in nature.

The Client shall endeavor to provide Pikndel with as much detailed information as possible regarding their request in order for Pikndel to provide excellent service.

The Client shall not ask Pikndel to run errands to, from and for people or places where Pikndel staff or associates may experience any form of abuse, bodily harm or death.

If the Client should request that Pikndel use the Clients credit card and /or credit facilities for the purpose of rendering Services, the Client shall, promptly and upon request, provide written confirmation of such authorization (in such form as Pikndel shall request) for Pikndel to use any such credit facility. The Client acknowledges and agrees that Pikndel shall have no liability or be responsible in any way whatsoever in respect of the use of the Clients credit card and /or other credit card facilities provided that Pikndel acts in accordance with the instructions issued by the Client in relation thereto.

Termination and refunds

When the Client has entered into an agreement with Pikndel by assigning an errand and making payment for same, requests for refunds may only be accommodated in the following circumstances:

1. where Pikndel has not already begun to process the request. 2. where the errand does not require same day facilitation, in which case a minimum 24hour notice period by the Client is applicable.

Pikndel will make refunds less direct costs to itself including any handling costs Without prejudice to any other rights and remedies available, Pikndel shall have the right to terminate the Contract for the provision of all or any of the Services upon written notice if the Client commits a serious breach of these conditions.

On termination for any reason whatsoever, the Client shall immediately make payment to Pikndel of all and any sums outstanding and owing to Pikndel under these conditions (including the Charge or any outstanding balance)


Pikndel shall not be liable for any loss, cost, expense or damage of any nature whatsoever exceeding Rs.5000 (whether direct or indirect) resulting from the use of Pikndel Services. In case of special request you can call us at 011 - 25747474 for Insurance of your parcel.

Pikndel warrants to the Client that Pikndel shall use all of its reasonable endeavors to provide the Services using reasonable care and skill and, as far as reasonably possible, in accordance with the Clients requests and instructions.

Pikndel shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by the Client which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of the Client.

Pikndel shall not be liable or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure, any of Pikndel?s obligations in relation to the Services, if the delay or failure was due to any cause beyond Pikndel?s reasonable control.

Subject to the provisions of these Conditions of Service, the maximum liability of Pikndel to the Client for breach of any of its obligations hereunder shall be limited to the value of the Charge (provided that the Charge has at such time been paid by the Client in full).


These conditions (together with any other terms and conditions agreed in writing between Pikndel and the Client from time to time) constitute the entire agreement between the parties, and supercede any previous agreement or understanding and may not be varied except on notice from Pikndel. All other terms and conditions express or implied by a statute or otherwise are excluded to the fullest extents permitted by Law.

Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to the other party at it?s registered office or principal place of business or residential address (as the case may be) or such other address as may at the relevant time have been notified pursuant to the provision to the party giving notice. Any notice may be sent by first class post, facsimile transmission or email and notice shall be deemed to have been served on the expiry of 48 hours in the case of post or at the time of transmission in the case of facsimile or email transmission.

No failure or delay by Pikndel in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by Pikndel of any breach of the Contract by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision.

If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in parts, the validity of the other provisions of these conditions will still stand.

These conditions and the Contract to which they relate shall be governed and construed in accordance with the Indian Law.

Privacy Policy

Copyright 2015 pikndel. All Rights Reserved.

Pikndel (Owned by Quickcom Solution Private Limited)

The Privacy Policy is in compliance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 contained in the Information Technology Act, 2000.

At PiknDel, we value your trust and we respect the importance of protecting the privacy of members, visitors, and customers to our website.

Personal information is essential to meeting our goal to provide you with our services. We treat your personal information, non-public information that identifies you, with respect and in accordance with this Privacy Policy.

By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not continue using or accessing our website.

This Privacy Policy is incorporated into and to be read with our Terms and Conditions.

This Privacy Policy is subject to change at any time without notice. To ensure that you are aware of any changes, please review this policy periodically.

1. Personal Information

(a) PiknDel collects, stores or uses information that is considered necessary for the purpose of providing the best service possible to all of our customers and service providers. We may use the information to improve our products and services.

(b) This information may include your name, address, telephone and/or mobile number, email address and other basic information. In case of companies, partnership firms and proprietorship concerns, we will also collect relevant business details such as details pertaining to owners, promoters, shareholders, officers names and their contact details.

(c) By registering your details on the website, you consent to us using and making available such information to a limited number of service providers to enable them to provide the services requested by you.

(d) By registering your details on the website, you consent to us contacting you via email, telephone or post, with relevant information pertaining to the services on our website and for other promotional activities including conducting surveys on behalf of third parties. We will not share, trade or sell your information to any third parties not directly associated with its proper use within the website, except when you give us explicit permission and you may at any time opt out of having your personal information shared.

(e) We may monitor or record your communication with our support team for the purpose of monitoring quality, security and training.

2. Security Measures

All this information will be held by PiknDel using the appropriate safeguards so that the highest possible levels of security, integrity and privacy are maintained.

We maintain strict physical, electronic, and administrative safeguards in accordance with applicable standards to protect your personal information from unauthorized or inappropriate access. We restrict access to personal information to employees and service providers who need to know the information for legitimate business purposes to assist in responding to your inquiry or request. Employees who violate our Privacy Policy are subject to disciplinary action.

3. Cookies

Cookies are small pieces of data stored by your internet browser on your computer's hard drive. We, along with thousands of other websites, use cookies to enhance your Web viewing experience and to measure your website usage. With the help of cookies, we may present you with customized offerings or content that may be of interest to you. We may also use cookies to recognize you on subsequent visits or to remember your user name so you do not have to re-enter it each time you visit our site. You may be able to set your browser to notify you when you receive a cookie or to prevent cookies from being sent. Please note, however, that, by not accepting cookies you may limit the functionality we can provide to you when you visit our site.

4. Information We May Disclose and To Whom We May Disclose Information

We may disclose the information we collect to other organizations as noted below. The others organizations to whom we disclose information are obligated to use such information only for the purposes stated. Disclosures may be made as follows:

(a) Disclosures to Service Providers

We may disclose personal information we collect to others, such service providers that are part of the network, banks, accountants, and administrators that provide services to us or to you. In all cases, we will require service providers to whom we provide personal information to comply with our Privacy Policy and to use the information solely for the purposes for which we have retained them. Disclosure of personal information to these service providers is done to help us better serve you.

(b) Disclosures to Other Affiliated Companies

We may disclose identifying information, such as name, address, telephone number and transaction or experience information to other affiliated companies. We may disclose personal information to other affiliated companies for purposes such as and including but not limited to:

(i) Fulfilling your requests; and

(ii) Offering you other products or services that we think may be of interest to you.

(c) Other Disclosures Permitted By Law

We may make additional disclosures of information as permitted or required by law. For example, we may disclose information to law enforcement agencies or insurance regulators.

5. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such other sites and such other sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

6. Information Retention

We will retain your personal information only as long as is necessary for the purposes to which you consent under this Privacy Policy, after which we will delete it from our systems.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

7. "Opting Out" - Consumer Selections Regarding Information Sharing

We are committed to protecting personal information, and to using or sharing it in ways that will improve or expand upon the services we provide to you. By actively accepting the terms of this Privacy Policy by ticking the acceptance box on you agree to the sharing of personal or consumer report information as described above.

While browsing this website, you will not be provided with the opportunity to opt out of the sharing of personal or consumer report information until you establish a customer relationship.

The practices and policies contained in this Privacy Policy replace all previous notices or statements with respect to the same subject.

Contact Us

If there are any questions regarding this Privacy Policy you may contact us using the information below:

Quickcom Solution Private Limited, 1301, Vikrant Tower, 4 Rajendra Place, New Delhi - 110008


Name of Grievance officer

Tullika Batra

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