About the Role
As the City Head – Operations, you will be responsible for overseeing end-to-end logistics operations, vendor partnerships, fleet management, service quality, and cost optimization in Delhi NCR. You will play a key leadership role in ensuring timely and efficient deliveries, while maintaining high customer satisfaction. This role is ideal for someone with a hands-on approach, strong people management skills, and a deep understanding of hyperlocal logistics.
Key Responsibilities:
Lead day-to-day courier operations including order flow, dispatch, delivery, and returns management
Ensure operational excellence by maintaining high fulfillment rates, on-time deliveries, and service level agreements (SLAs)
Manage a team of operations executives, hub managers, delivery partners, and third-party vendors
Identify and onboard new supply partners, delivery associates, and logistics vendors in line with demand
Monitor fleet availability, productivity, and route efficiency to reduce cost per delivery
Solve operational bottlenecks, customer escalations, and service failures in real time
Analyze operational data and dashboards to track KPIs, identify gaps, and implement improvement plans
Coordinate with central teams (tech, product, finance, and customer support) to align city-level operations with company goals
Lead operational readiness for peak days, seasonal surges, and large-volume client onboarding
Ensure compliance with safety, quality, and regulatory standards across all hubs and delivery routes
Requirements
5–8 years of experience in operations, logistics, or supply chain management—preferably in last-mile or hyperlocal delivery
Proven track record in managing large ground teams and high-volume logistics networks
Strong problem-solving skills and ability to work in a dynamic, fast-paced environment
Hands-on experience with logistics tech platforms, route optimization, and delivery management systems
Excellent people management, negotiation, and vendor coordination skills
Data-driven approach with proficiency in Excel/Google Sheets, dashboards, and reporting tools
Degree in Operations, Supply Chain, or a related field is a plus
About the Company
Pikndel is a fast-growing same-day delivery company that aims to provide efficient and reliable delivery services to e-commerce businesses. We leverage technology and innovative logistics solutions to ensure a seamless delivery experience for our clients. As we expand across India, we are looking for a highly driven and execution-focused City Head – Operations to lead and optimize operations across Delhi NCR.