About the Role
As a Key Account Manager at Pikndel, you will serve as the main point of contact for a portfolio of high-value clients, ensuring their needs are met with operational excellence and proactive support. You will work closely with internal teams to deliver customized logistics solutions, resolve issues efficiently, and identify opportunities for upselling and retention. This role is ideal for someone who is highly client-focused, analytical, and thrives on building long-term business relationships.
Key Responsibilities:
Manage day-to-day relationships with key clients and act as their primary point of contact
Ensure timely and effective resolution of client issues in coordination with internal teams
Track and analyze account performance metrics, including service levels, delivery timelines, and satisfaction scores
Identify and implement opportunities for account growth through upselling, cross-selling, and expanded service offerings
Conduct regular business reviews (monthly/quarterly) with clients to evaluate performance and align on future goals
Collaborate with operations, product, and finance teams to deliver tailored logistics solutions
Monitor market trends and customer feedback to anticipate client needs and maintain competitive advantage
Maintain detailed documentation of client interactions, escalations, and action plans using CRM tools
Requirements
3–6 years of experience in key account management, client success, or business development—preferably in logistics, supply chain, or e-commerce
Strong interpersonal and communication skills with a customer-first mindset
Proven ability to manage multiple accounts and deliver results under pressure
Analytical thinking and familiarity with performance metrics, dashboards, and reporting tools
Ability to build trust with clients and align internal teams around client objectives
Proficiency in CRM software (e.g., Zoho, Salesforce) and MS Excel/Google Sheets
Bachelor’s degree in Business, Logistics, or a related field; MBA is a plus
About the Company
Pikndel is a fast-growing same-day delivery company that aims to provide efficient and reliable delivery services to e-commerce businesses. We leverage technology and innovative logistics solutions to ensure a seamless delivery experience for our clients. As a Key Account Manager, you will be responsible for managing and growing strategic client relationships, ensuring high service quality, and driving revenue expansion within your portfolio.